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Services in general
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What kind of services do you provide? >>>
Are you an Internet via Satellite Provider as well? >>> |
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Technology
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How does the service work? >>>
What is a satellite? >>>
What is a transponder? >>>
On which satellites are your services based on? >>>
How do the ordered files get to my PC? >>>
What are the streams? >>>
How does the Streaming work? >>>
Why do I still need my internet connection? >>>
How can I surf the Internet via satellite? >>> |
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Satellite Dish
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What is a satellite dish? >>>
What are the differents types of satellite dish? >>>
Where can I purchase a satellite dish? >>>
What size of satellite dish do I need? >>>
What kind of satellite dish do I need? >>>
Where do I have to point my satellite dish to? >>>
What is an LNB? >>>
Can I use a satellite dish with an analogue LNB as well? >>>
How can I check if my LNB is analogue or digital? >>>
Can I use a Sky minidish? >>>
Can I use satellite dishes with a multifeed system? >>> |
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Footprint coverage
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| Where can I receive your service? >>> |
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PC and Software requirements
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Which requirements does my PC have to meet? >>>
Which operating systems are supported? >>>
Can I use your service under Linux? >>>
Can I use the servive on a Mac computer? >>>
Which DVB PCI cards can I use for receiving Europe Online? >>> |
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Digital TV
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Which and how many TV and radio stations can I receive with the DVB card in
your kit? >>>
Can I receive payTV channels? >>>
I have a Multifeed satellite system; can I as well view channels from other
satellites? >>>
Will I be able to view the TV channels in full screen mode? >>> |
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MediaThek
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What is the MediaThek? >>>
What is a stream box? >>>
Are all Streaming channels free? >>>
How can I receive the streams? >>>
Can I watch the streams offline? >>>
What is the "Video on Demand"/"Fast 5" service? >>> |
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Multicast Downloads
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What is a multicast download? >>>
At which speed do I receive multicast downloads?>>>
How is it different from normal Internet downloads?>>>
How do I receive a download? >>>
How long do I have to wait for a download? >>>
How can I request downloads from other websites? >>>
Does my Internet connection need to remain switched on while receiving downloads? >>>
Does my PC have to remain turned on to receive scheduled download?>>>
Is it possible to do direct downloading? >>>
Can I download from file sharing programs like WinMX, Edonkey, Morpheus, etc.?>>>
Can I use download managers like CuteFTP, Getright, FlashGet, etc.?>>>
How secure is your download system?>>>
Can I download whatever I want; do you control my download content?>>>
Can I watch streams on my PC while receiving a multicast download?>>>
Can I watch TV channels on my PC screen while receiving a multicast download?>>> |
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Download Centre
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What is the Download Centre? >>>
How does the Download Centre work? >>>
What kind of files do you have in the Download Centre? >>>
How often is the Download Centre updated? >>>
In which languages are your downloads available? >>>
Are all the files for free or do you charge for some files? >>>
Is there a download description available for the files in the Download Centre? >>>
Are the files freeware or shareware? >>>
Can I suggest a file to be added to the Download Centre? >>>
What is the best way to request downloads? >>> |
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File Fetch
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What is File Fetch? >>>
Can I request files from all kinds of servers? >>>
Can I get files from secured/password-protected websites? >>>
Can I access my file zone from anywhere? >>> |
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EOL FastSurf
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What is "EOL FastSurf"? >>>
How does "EOL FastSurf" work? >>>
How can I order the "EOL FastSurf" service? >>>
Can the EOL FastSurf service be used in a LAN Network environment? >>>
Can EOL FastSurf be used together with a firewall application? >>>
Can EOL FastSurf be used with any Internet Service Provider? >>> |
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E-LERT
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What is E-LERT? >>>
Can I also send E-Mails via satellite with E-LERT? >>>
Can I also receive E-Mail attachments via satellite with E-LERT? >>>
Can I use E-LERT with an e-mail address from another provider? >>>
How many characters of an e-mail does E-LERT display? >>>
What is the maximum storage size of my POP account mailbox? >>>
What is the maximum E-Mail size or attachment size I can send? >>>
How many e-mail addresses do I have with Europe Online? >>>
Can I have my Europe Online e-mails forwarded to my regular e-mail account? >>> |
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Offers
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What kind of offers do you propose? >>>
What does the "Europe Online E-DSL Service" offer give me access to? >>>
How much cost the different offers? >>>
What brand and model is the DVB card included in the Europe Onlineoffers? >>>
Can I keep the Europe Online DVB card after my membership expires? >>>
How can I order the offers ? >>>
Are there any additional charges? >>> |
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Order Online
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My address is not accepted; what can I do? >>>
My credit card number is not accepted; what can I do? >>>
I don't have a credit card, how can I order? >>>
Is the Order Online Process secure? >>> |
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Delivery information
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How do you deliver the different packages? >>>
Why is the country I live in not listed in the order form? >>>
How long will it take until I receive my package? >>> |
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Terms and Conditions
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| Where can I have a look at the terms & conditions? >>> |
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Billing
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Products and prices >>>
Activation and Information about my Europe Online Account >>>
Delivery of my order >>>
Modification of my Personal Details >>>
Why is my Account blocked? >>>
Information concerning my Invoices >>>
How can I prolong my EOL subscription? >>>
How and when can I cancel my account? >>>
Refund >>>
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Technical FAQs
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| Where can I find more info about technical issues? >>> |
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